We want you to be completely satisfied with your online purchase from MAZOURA.

If you are unhappy for any reason, we’ll gladly accept an exchange or return of an unworn item under the following conditions:

Returns are accepted within 14 days from the date of purchase for Full Price items with original proof of purchase from our online store returned or exchanged.
Items must be returned in the same condition in which they were received (unworn, unaltered, unwashed and with their tags attached)
Items purchased during a promotion where a discount code is provided can be exchanged or returned within 14 days from the date of purchase, and the amount paid will be the same amount deducted.
We recommend that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe. This does not mean to keep the courier waiting, so we strongly request to pay the courier upon delivery, and in case you wish to return or exchange the item bought, you follow the steps provided below.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by our team. MAZOURA will not be held responsible if a return shipment is gone missing.